The term “HS Immigration Consultants” or “us” or “we” refers to the owner of the website whose registered office is Apex House, 3 Embassy Drive, Calthorpe Road, Birmingham, B15 1TR. The term “you” refers to the user or viewer of our website.
HS Immigration Consultants’ fees are charged on a fixed fee basis and will be agreed with you before work commences on your case.
If you pay your fees in advance of work being completed the fees remain yours until you are invoiced, and payment is due. Should you wish to withdraw instructions part way through your immigration case, you can request a refund and we will charge you for all work we have undertaken on your behalf at an hourly rate of £100. If you withdraw your instructions before any work is done you will receive a full refund.
The Office of the Immigration Services Commissioner (OISC) requires us to keep a copy of your case file for up to 6 years after your case is closed. After that this maybe destroyed, unless you make arrangements to collect it from us thereafter.
If at any stage you have any concerns regarding the conduct of your case, please raise them with us, preferably in writing. If we are unable to resolve matters to your satisfaction or you wish to pursue your complaint through other channels, you are entitled to contact the OISC at any time. Their address is:
The Office of the Immigration Services Commissioner
21 Bloomsbury Street,
The OISC is the public body, which regulates immigration advice and services within the UK. The OISC may review your file as part of their regulatory role.